Effective Date: 7/18/2025

At Candela Agency, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with us, or participate in our SMS messaging program.

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1. Information We Collect

We may collect the following types of information:

• Personal Information such as your name, email address, phone number, and business information.

• Automatically Collected Information such as IP addresses, browser type, and access times via cookies and tracking tools.

• Mobile Information if you opt into our SMS program, including your mobile number and opt-in data.

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2. How We Use Your Information

We use the information we collect to:

• Provide services and support

• Respond to your inquiries

• Send updates, newsletters, and promotional offers you have opted into

• Improve our website and offerings

• Manage and deliver our SMS communications

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3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties or affiliates for their marketing or promotional purposes.

We may share information with trusted service providers solely to operate our business (e.g., email services, website hosting, and SMS delivery platforms). These providers are contractually obligated to keep your information secure and use it only to perform services on our behalf.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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4. SMS and Mobile Messaging

If you opt into our SMS service, we will send you messages about services, updates, or promotions. You may cancel the SMS service at any time by replying “STOP.” You can get help by replying “HELP” or contacting us at support@candela.agency

Standard message and data rates may apply. Message frequency may vary.

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5. Your Choices

You may opt out of receiving promotional emails or texts from us at any time. You may also request access to, or deletion of, your personal information by contacting us directly.

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6. Security

We take reasonable precautions to protect your information. However, no method of transmission or storage is 100% secure.

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7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

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8. Contact Us

If you have any questions about this Privacy Policy, please contact:

Candela Agency
Email: support@candela.agency
Website: https://candela.agency
Phone: 248-283-4966